Evil Smile Excellent
Sometimes, a problem is an opportunity in disguise. Next time one comes up in a planning discussion, try the Evil Smile Excellent trick. It might change the conversation.
It requires some acting. Here’s how it works:
First, state the problem seriously, with professional concern.
Now say it again — but with an evil smile, and start with the word “excellent”. (Steeple your fingers for extra credit.)
For example:
First time, serious: “With that construction next door, we’ll get fewer visitors.”
Second time, evil smile: “Excellent! With that construction next door, we’ll get fewer visitors!”
If you pretend it’s a good thing, you’re more likely to find any silver linings. Maybe having fewer visitors is the perfect time to try a virtual exhibition, or self-serve ticketing.
Here’s the thing:
Sometimes a problem is an opportunity in disguise. See if it is, with the Evil Smile Excellent trick.
Warmly,
Jonathan
P.S. If you're open-minded, Evil Smile Excellent will work in some pretty surprising situations.